Human Resources Staff Education & Career Development

Supervisor & Non-Supervisor Courses
Zest at Work Series

Zest at Work Series

Zest at Work Series: Customer Zest & Team Zest

While there is no fee for registration and class instruction, there is a $30 course materials charge for the series, you will be asked to supply a PTA number or personal check upon registration.

Session 1 - Customer Zest

This first class will focus on the following aspects of providing excellent internal customer service:

• Expectations and Objectives / Wants and Don’t Wants
• Hidden Talents of the Team
• Why some internal customers are not happy
• Aspects of Outstanding Internal Customer Service
• Mind Over Matter
• Exceeding Expectation: The 3 Levels of Achieving Excellent Customer Service
• Competitive Advantage: How to be Different to the Competition
• Differentiation Across the Board
• Why do we Exist?
• Service Recovery Model
• Customer Zest: Review and Action Planning

Session 2 - Team Zest

This second class will focus on the following aspects of being a dynamic and contributing team member:

• Tuning in to your Customers
• Excellent Encounters
• The Power of Attitude
• The Impact of Positive Language
• Visual, Auditory and Kinesthetic - Foriegn Languages
• Behavior Breeds Behavior
• The Power of Intonation
• Getting in Other People's Shoes
• Building Rapport
• Team Zest - Review and Action Planning

Cancellation Policy

Due to the limited class size, your PTA will be charged $200 if you cancel your registration without at least 72-hour advanced notice prior to the start of the series.